Cancellation Policy

Withdraw Online (Right of Withdrawal)

⚡ Withdraw online:

You can exercise your right of withdrawal directly through our electronic withdrawal function. It is available in your account at 3daistudio.com/Withdrawal.

If you use this online function, we will send you an acknowledgement of receipt on a durable medium (e.g. by email) without undue delay, including information on the content of your withdrawal declaration as well as the date and time of its receipt.

Who Is Your Contracting Party (Merchant of Record)

Payments for 3D AI Studio are processed by Lemon Squeezy, LLC acting as the Merchant of Record. This means the purchase contract for your order is concluded between you and Lemon Squeezy, LLC, which is responsible for payment, invoicing, taxes and refunds.
3D AI Studio provides the licence to use the product and the service itself.
You can exercise your right of withdrawal and request refunds via Lemon Squeezy, e.g. at app.lemonsqueezy.com/my-orders or help@lemonsqueezy.com. You may also contact us at support@3daistudio.com and we will forward your request.

How to Cancel Your Subscription

⚡ Cancel online:

Use our directly accessible cancellation function at 3daistudio.com/CancelSubscription. We immediately record your declaration and email you an acknowledgement of receipt. Support then completes the provider cancellation and confirms the effective end date.

Alternative options:

Withdrawal Period

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days after we are informed about your decision to withdraw from this contract.

Withdrawal Form (Email Method)

Note: This method takes longer to process than the one-click cancellation link above.

If you choose to withdraw by email, you may use the following form:

To: Jan Hammer, Hammer Creations
Lärchenstraße 17, 74389 Cleebronn, Germany
Email: jan@3daistudio.com

I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following service:

[Describe the service]

Ordered on: [Date]
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

For full details on our cancellation policy, please refer to our terms and conditions.